Refund & Returns Policy

Effective Date: January 14, 2025

At Gifts Royal, we are committed to providing high-quality luxury watches and ensuring customer satisfaction. Please read our Refund & Returns Policy carefully to understand your rights and the process for returning or refunding items purchased from our website.

1. Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • The product must be in original condition, unused, with all packaging, tags, and accessories intact.
  • Proof of purchase, such as an order confirmation email or receipt, is required for processing any return or refund.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Personalized or engraved watches.
  • Items marked as “Final Sale.”
  • Products damaged due to misuse, negligence, or wear and tear.

3. Refund Process

  • Refunds will be issued to the original payment method.
  • Once your return is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during the return process.

5. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately within 48 hours of delivery.
  • Provide photos of the damage or defect along with your order number.
  • We will arrange for a replacement or refund at no additional cost.

6. How to Initiate a Return or Refund

To initiate a return or request a refund:

  1. Email us at info@giftsroyal.click with your order details.

  2. Include a description of the issue and attach any supporting documents or photos if applicable.

  3. Ship your return to the following address:

    Returns Department
    8617 NW 219th St,
    Starke, Florida (FL), 32091,
    USA

7. Contact Information

For any questions or concerns regarding our Refund & Returns Policy, feel free to contact us: